The LUMERIX promise
At LUMERIX, quality and your satisfaction come first. We deliver products that meet our high standards — and that we stand behind completely.
With our 30-day satisfaction guarantee, we give you the confidence that your purchase is the right decision. If you find within this period that a product does not meet your expectations, our customer support will be personally at your side. Together we'll find the best solution — whether an exchange or a refund.
30-day satisfaction guarantee
You have 30 days from the day of your order to request a return or exchange.
Fast processing
Our team handles your request promptly, so you receive a solution quickly.
Full refund
If you are not satisfied, we refund the full purchase price — provided the product is returned in perfect original condition.
Easy exchange
If you choose an exchange, we cover the shipping costs for the new item.
Your satisfaction is our highest priority.
If anything is not entirely to your liking, we are here to make it right.
LUMERIX — your trust is what drives us.
support@lumerix.chNote: for hygiene reasons, consumable products (e.g. room spray, tea, shower steamers) are excluded from returns. All electrical items also come with the statutory 2-year warranty.
