Frequently asked questions

Within Switzerland, we deliver within 2–5 working days. Different delivery times may apply for deliveries to other countries.

Shipping is free from an order value of CHF 60.

We deliver wake-up lights and all other products to Switzerland and other countries.

We accept credit card, TWINT, PayPal, Apple Pay, Google Pay and Shop Pay.

Returns are possible within 30 days of your order. Consumable products (e.g. room spray, tea, shower steamers) are excluded from returns.

Please announce your return by email first: support@lumerix.ch. Parcels that are sent back without prior notice or refused at the post office are not considered returns. Products must be returned in their original condition and with all accessories. Missing accessories or damage may lead to proportionate deductions from the refund.

Return shipping costs are borne by the buyer. Exception: in the case of an error on our part or a proven product defect, we cover the costs.

Refunds are made after the return has been received and inspected. We reserve the right to check the condition of the product before the refund is issued.

All electrical items come with a statutory warranty of 2 years. The warranty covers manufacturing defects. Damage caused by improper handling, falls or self-inflicted defects is not covered.

No. All LUMERIX wake-up lights run on a power cable. No batteries, no WiFi and no Bluetooth are needed. No app, no radiation in the bedroom.